Privacy Policy

At InitialChat, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI engagement platform, including our website, mobile applications, and AI chatbot widgets.

We collect information that you provide directly to us when you:

• Create an account or profile
• Configure and deploy AI agents
• Upload knowledge base documents
• Interact with our support team
• Process payments through our third-party processors

Our AI agents process data to provide intelligent responses. We want to be clear about how this works:

• Contextual Learning: Data uploaded to your private knowledge base is used exclusively for your AI agents.
• No Public Training: We do NOT use your private business data or customer conversations to train public AI models.
• Encryption: All conversation logs and uploaded documents are encrypted at rest and in transit.

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.