Webhooks allow InitialChat to communicate with any external CRM, Database, or Custom ERP. Send lead data to 3,000+ apps via Zapier, Make, or your own server.
⏱️ Setup Time: 5 Minutes
✅ Difficulty: Advanced
1 Phase 1: Configuring Outgoing Hooks
InitialChat can "push" data to your server whenever a specific event occurs (e.g., New Lead, Chat Finished).
- In Integrations > Advanced > Webhooks, click "Add Webhook".
- Enter your Target URL.
- Choose your Trigger Events (e.g.,
lead.created).
2 Phase 2: Security & Payloads
Every webhook request includes a x-initialchat-signature header so your server can verify the sender.
Example Trigger Payload:
{
"event": "lead.created",
"data": {
"name": "John Doe",
"email": "john@example.com",
"source": "WhatsApp"
}
}
