Transform your Instagram DMs and comments into a 24/7 sales engine using InitialChat AI.
⏱️ Setup Time: 8 Minutes
✅ Difficulty: Easy
1 Phase 1: Basic Requirements
Before connecting, ensure your Instagram account is ready for automation:
- Your Instagram account must be a Professional (Business or Creator) account.
- It must be linked to a Facebook Page that you have Admin access to.
- Direct Message access must be enabled in the Instagram settings (Settings > Messages and story replies > Message controls > Allow access to messages).
2 Phase 2: Connecting with OAuth (Meta)
InitialChat uses the secure Meta OAuth flow, meaning you never need to share your passwords.
- In your Integrations hub, click "Connect Instagram".
- A Facebook login window will appear. Log in and select the Business Page linked to your Instagram.
- Grant all requested permissions (this is critical for the AI to read DMs and comments).
- Once redirected, your Instagram username and Page Token will be automatically populated.
3 Phase 3: Smart Comment Replies
Go beyond DMs by enabling automated comment management.
- Expand the Instagram card settings.
- Toggle "Enable Comment Auto-Replies".
- The AI will now detect product inquiries or support questions in your comments and reply instantly (or tell users to check their DMs).
💬 Pro Tip: Interaction Quality
"Instagram is sensitive to \"bot-like\" behavior. Our AI uses staggered response times and varied phrasing to ensure your account remains in good standing while providing fast support."
