For businesses using custom domains or non-Google providers (Zoho, Outlook, Titan), SMTP provides a flexible way to route all AI communications through your own servers.
⏱️ Setup Time: 5 Minutes
✅ Difficulty: Moderate
1 Phase 1: Gathering Server Details
Before starting, you need your email provider's SMTP settings. Common settings include:
Zoho Mail
Host: smtp.zoho.com
Port: 465 (SSL) or 587 (TLS)
Microsoft 365
Host: smtp.office365.com
Port: 587 (STARTTLS)
2 Phase 2: App Passwords
⚠️ Security Alert
Never use your main account password for SMTP. Most providers require you to generate a unique 16-character App Password in your account security settings.
- Go to your email provider's Security Settings.
- Enable Two-Factor Authentication (required by most).
- Find "App Passwords" and generate a new one for "InitialChat".
3 Phase 3: Configuration
- In the InitialChat Integrations hub, select the Custom SMTP tab.
- Enter the Host, Port, and Sender Email.
- Paste your App Password into the Password field.
- Click "Authenticate SMTP Connection".
